Return & Refund Policy
We want you to be completely satisfied with your purchase. Learn about our return and refund process.
30-Day Return
Return items within 30 days of purchase
Full Refund
Get your money back for eligible returns
Easy Process
Simple return process with support
How to Return an Item
Step 1
Contact Us
Contact our customer support within 30 days of purchase
Step 2
Return Authorization
Receive return authorization and shipping instructions
Step 3
Package & Ship
Package the item securely and ship it back to us
Step 4
Processing
We'll inspect the item and process your refund within 5-7 business days
Return Eligibility
Eligible for Return
- Unopened products in original packaging
- Items with all original accessories and manuals
- Products without physical damage or wear
- Items purchased within the last 30 days
Not Eligible for Return
- Opened software or digital products
- Customized or personalized items
- Items damaged by misuse or normal wear
- Products without original packaging
- Items purchased more than 30 days ago
Refund Information
Refund Timeline
Item received & inspected
1-2 days
Refund processing
3-5 days
Bank processing
5-10 days
Total time
7-15 business days
Refund Methods
Original Payment Method
Refund to the original card/account used
Store Credit
Instant credit for future purchases
Bank Transfer
Direct transfer to your bank account
Important Notes
Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrectly sent.
Inspection Process: All returned items are inspected upon receipt. Items that don't meet our return policy will be sent back to the customer.
Restocking Fee: A 15% restocking fee may apply to certain electronics and opened items.
Need Help with Returns?
Returns Hotline
+92 339-1121211
Mon-Fri: 9 AM - 6 PM
Returns Email
returns@pulsetech.pk
Response within 24 hours